FAQs
If you can't find the answer you are looking for, reach us by email.
Looking for Sportrock's Cancellation Policies? Click the "Cancellation Policies" tab below!
Alexandria:
Monday - Friday | 6AM - 11PM Saturday & Sunday | 9AM - 9PM
Sterling:
Monday - Friday | 6AM - 10PM Saturday & Sunday | 9AM - 9PM
Rio:
Monday - Friday | 6AM - 11PM Saturday & Sunday | 8AM - 10PM
SRPI:
Monday - Wednesday | Closed
Thursday | 6AM - 10AM Friday | 4PM - 10PM
Saturday | 3PM - 9PM
Sunday | 9AM - 9PM
For 365 days out of the year, at least one Sportrock facility is open, even during the holidays! We do this to better serve you.
Below are our annual holiday hours by location, so you can plan ahead and maximize your climb time!
4th of July
Alexandria: Early closure at 6 PM
Sterling: 9 AM - 6 PM
Rio: Normal hours
Thanksgiving
Alexandria & Sterling: Closed
Rio: 10 AM - 4 PM
Christmas Eve
Alexandria & Sterling: Early closure at 6 PM
Rio: Normal hours
Christmas
Alexandria & Sterling: Closed
Rio: 10 AM - 4 PM
Boxing Day (Day After Christmas)
Alexandria & Rio: Normal hours
Sterling: Delayed open at 9 AM
New Years Eve
Alexandria & Rio: Early closure at 8 PM
Sterling: Early closure at 6 PM
New Years Day
All Gyms: Delayed open at 9 AM
While our memberships come with lots of awesome benefits, you do not need to be a member to climb at Sportrock.
We offer Day Passes and Multi-Visit Passes.
You can also climb with a member and use one of their Guest Passes!
Yes! We have beginner classes and programs for everyone! For more inormation click here.
Yes! We are running belay certification tests at our gyms. Learn more about becoming belay certified here.
Yes! Our Rio, Sterling, and Alexandria all have several auto belay options.
You must first go through an orientation with staff before using the auto belays. Please check in at the front desk and a staff member will walk you through the process.
Active adult supervision is required for any child under the age of 14. Supervising adult must complete and pass Sportrock’s Auto Belay orientation and test prior to usage. The minimum age to use the Auto Belays is 5. The minimum weight to use the Auto Belays is 25 lbs. The maximum weight to use the Auto Belays is 310 lbs.
They can climb our walls instead of yours! We have a variety of youth programs for ages 4 and up. Check our classes page to see what we currently have available!
We also offer private instruction for kids and adults of any age.
That’s bouldering, a form of climbing on shorter walls with no ropes. While we recommend down climbing, the bouldering area is padded to ensure a safe landing in the event of a fall.
While accessible to beginners, we recommend that you seek guidance from our staff before you hop on the wall for the first time.
Apparel:
Like any athletic activity, freedom of movement is most important followed by dressing for the temperature. Although our facility is climate controlled, it can be a little warm on summer days and sometimes cool in winter. Longer shorts or pants tend to be more comfortable under a harness, rather than the ultra-short running variety.
Shoes:
For your first time on the wall, rental shoes are highly recommended. Our fee for rental shoes is listed on our Rates and Rentals page. You can also wear a closed-toe athletic shoe. We do not allow climbers to climb barefoot at our facilities.
For your first time on the wall, a closed-toe athletic shoe will be a good bet. To avoid injury we strongly recommend against using “toe shoes,” as these do not offer the support or protection needed to climb. If you want to try an actual climbing shoe, we have those available for rent as well – try them, you just might be hooked.
While rental shoes are not required, they are highly recommended. Our fee for rental shoes is listen on our Rates and Rentals page. If you would like to climb in your street or approach shoes, Sportrock can sanitize the bottom of your shoes, just ask our staff.
Yes! Between spring and fall, we’re climbing outdoors almost every weekend. If you want to learn more about our Outdoor Programming take a look here.
We also offer private guiding options with AMGA certified guides.
Yes, spectators are allowed in Sportrock facilities and do not require purchase of a Day Pass.
Yes! We have all necessary equipment available to rent should you need it.
Yes!
You can purchase physical gift cards in store, we also sell gift cards online here!
Gift cards can only be used in-store or over the phone.