CANCELLATION POLICIES

Outdoor Classes Inclement Weather Policy

In the event of inclement weather on the day of an Outdoor Class you will be contacted by our Staff within 24 hours of the Class for rescheduling.

For questions concerning weather and outdoor classes you can email [email protected]

Class & Private Lesson Policy

In order to cancel your class you must contact us at least 72 hours prior to the class date to receive a refund. You must contact us 48 hours before your class to reschedule. There is NO REFUND if you register for a class within 72 hours of its date.

Private Events & Parties

In order to cancel or reschedule your event, you must contact Sportrock at least 14 days prior to the event.  There is NO REFUND if you reserve a group event or party less than 14 days in advance.  A private event or party is not confirmed, and your spot will not be reserved, until a deposit is paid.

Climbing Camp Policy

In order to cancel any camp program, you must contact us at least 7 days prior to the camp start date to receive a refund.  You must contact us 7 days before the camp start date to reschedule.  There is NO REFUND if you register for a camp within 7 days of its date.

Inclement Weather Policy

For the latest updates on our hours during inclement weather, please check the front page of this website, our Facebook page, Twitter feed or call us at 703-212-7625.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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