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Cancellation Policies

In order to cancel or reschedule your event, you must contact Sportrock at least 14 days prior to the event.  There is NO REFUND if you reserve a group event or party less than 14 days in advance.

Please note that ALL Private Lesson Packages must be used within 4 months of purchase.

In order to cancel your class you must contact us at least 72 hours prior to the class date to receive a refund. You must contact us 48 hours before your class to reschedule. There is NO REFUND if you register for a class within 72 hours of its date.

In order to cancel any camp program, you must contact us at least 7 days prior to the camp start date to receive a refund.  You must contact us 7 days before the camp start date to reschedule.  There is NO REFUND if you register for a camp within 7 days of its date.

Regarding weather on outdoor days, our professional guides will determine if conditions are suitable for outdoor climbing. On rafting days, River and Trail will determine if conditions are suitable for rafting. In the even of inclement weather, outdoor days will not be made up. We will spend the day in our Sportrock facility with our outdoor guides, who will surely set up big rope swings, obstacle courses, and much more for the kids!

In order to receive a refund for a canceled Day Pass booking, you must call 703-212-7625 or email [email protected] at least 48hrs prior to the event.

For the latest updates on our hours during inclement weather, please check the front page of this website, our Facebook page, or call us at 703-212-7625.

In the event of inclement weather on the day of an Outdoor Class you will be contacted by our Staff within 24 hours of the Class for rescheduling.

For questions concerning weather and outdoor classes you can email [email protected].

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